Dynamics GP Support
Customer support is the most important offering an organization can provide. At Turnkey we take customer support very seriously and invest in our people and processes accordingly.
Support is provided by the same Dynamics GP functional and technical professionals that have been implementing the solution for 20+ years.
Customers under our support agreement are offered standard benefits:
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Dedicated support desk
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Guaranteed response times based on severity
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Rapid issue resolution
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Portal for ticket submission and status
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Single point of contact during support journey
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Proactive Dynamics maintenance to prevent system issues that could lead to increased support costs
- Dedicated relationship manager
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Senior level escalation paths
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Off hours support arrangements
Dynamics GP Maintenance
Dynamics GP will continue to be a viable ERP solution for loyal customers if maintained. Turnkey has declared a 10-year commitment to the service and support of Dynamics GP. Turnkey offers proactive maintenance on all Dynamics installations. We have multiple 20+ year Dynamics technical professionals that manage and deliver Dynamics new licensing or ISV deployments, migrations from on-premises to Azure, as well as full Dynamics GP upgrade and patching services.
Dynamics Training Services
Learning management and training is imperative for organizational sustainability. Business experience turnover and the new employees need to learn the back-office solution so they can execute their work, add value by contributing to the evolution of the company's business processes being supported by Dynamics GP.
Licensing Management
Turnkey has been a Microsoft Gold Level Partner and Tier1 CSP (Cloud Solution Provider) licensing distributor for over 30 years. Our experienced team will manage your renewals, provide notifications of upcoming changes, critical dates, and perform licensing assessments to optimize spending.
Beyond Dynamics GP, Turnkey is a full-service Microsoft Licensing Distributor for all licensing including all Dynamics, Microsoft 365, Azure and much more. Please inquire about consolidation and the discounts available for doing so with Turnkey.
Dynamics Integration Services
Over the past 30 years, Turnkey has delivered many simple to complex integrations between Dynamics GP and many other solutions. We support various integration approaches and tools to support the variety of integration objectives. We begin with Design complete with a Visio of the proposed swim lanes between solutions. A few of the platforms we have integrated Dynamics into: Dynamics CRM, Salesforce, Shopify, SAP. Tools span SmartConnect, Scribe, SSIS, Kingsway, and more.
Dynamics Development Services
Dynamics GP can be customized in many ways to meet the needs of the business. Turnkey is actively enhancing and extending Dynamics GP in a variety of ways:
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New SmartList with SQL Views to identify actionable data
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Power BI Enablement and custom reports
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Extender – adding fields without code
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.NET Development – we can create new forms or change any existing forms
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Custom SQL Server Reports
Dynamics Roadmap and Planning
Turnkey senior leadership will engage with your organization on a semi-annual basis for strategic planning around your Dynamics solution at no additional cost for active Turnkey customers. Many of our customers continue to invest in their Dynamics solution as they add more business process and workload support to this ERP platform. Innovative solutions continue to emerge for Dynamics such as Remote Payment Services, Banking Integration, AP Automation w/AI, Expense Management, and many more.
New Implementations
Turnkey is actively implementing and enabling new modules and capabilities in Dynamics for customers as well full company implementations related new entities formed or being acquired.
Dynamics GP to Dynamics 365
Turnkey is ready to assist our Dynamics GP customers with selecting the right Dynamics 365 solution for their business that will eventually REPLACE Dynamics GP. Turnkey has been actively engineering and identifying market solutions to close the remaining GAPs in capability between Dynamics GP and Business Central to make those transitions simpler. Some customers are larger and more complex requiring the larger Dynamics 365 Finance & Supply Chain.
We are experts at evaluating your requirements and recommending the correct solution.
Our process will provide for overview presentations on the identify solution as well as more involved product demonstrations and mini proof of concept demonstration.
We offer and end-to-end replacement process from requirements elicitation, GAP analysis, full data conversion, CRP/UAT sessions, Training, Go Live, Post Live Support, Ongoing Maintenance
